FAQ'S

FAQs

Ordering

How do I place an order on the Bar-BAE Fitness site?

Simply browse our products, select your preferred size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the on-screen instructions.

Can I modify or cancel my order after placing it?

You may request changes within 1 hour of placing your order. After that, your order begins processing and can no longer be changed or cancelled.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.

Shipping

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location.

How long does shipping take?

Standard domestic orders take 1-2 days to process and 3-7 business days until it gets to you. International orders typically take 7-14 business days.

What if my package is delayed or lost?

Please contact our support team at @support@barbaefitness.com. We’ll assist you in tracking or filing a lost package claim thru USPS.

Returns/Exchanges and Refunds

What is your return policy?

Returns are accepted within 14 days of delivery. Items must be unused, in original packaging, and with tags.

How do I initiate a return?

We want you to love every purchase from Bar-BAE Fitness. If something isn’t quite right, here’s how our return and exchange works.

Email us at support@barbaefitness.com with your order number and reason for return. We’ll guide you through the process.

Customer Responsibility:

Returns/Exchanges due to wrong size, change of mind, or preference.
Customers are responsible for return shipping costs in these cases.

Bar-BAE Responsibility:

Returns/exchanges due to defects, damage or if you received the wrong item or if you received the wrong item.
We’ll cover the return shipping and provide you with a prepaid return label.

Exchanges:

If you need a different size or color, you may request an exchange by emailing support@barbaefitness.com.
Shipping fees from the original order are non-refundable unless the return is due to our error.

When will I receive my refund?

Once your return is approved and received, refunds are processed within 5–7 business days.

Payments

What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, Afterpay, Google Pay, Klarna and most major credit/debit cards.

Is my payment information secure?

Yes, all payments are securely processed using encrypted and PCI-compliant platforms.

Can I pay in installments?

Yes, we offer installment options via trusted partners like Afterpay or Klarna (if available in your region).

Products

How do I find my size?

Use our Size Guide on each product page to find the perfect fit based on your measurements.

Are your products true to size?

Most of our items are true to size. However if you are between sizes we suggest sizing up. Specific fit information is provided in the product description.

Do you restock sold-out items?

Yes, we frequently restock. You can sign up for restock alerts by joining the crew!

Account and Support

Do I need to create an account to order?

No, you can check out as a guest.

How do I contact customer support?

You can reach us at support@barbaefitness.com or via the Contact form on our website.

Miscellaneous

Do you offer gift cards?

Yes! Digital gift cards are available in multiple denominations and delivered via email.

Are your products ethically made?

Absolutely. We prioritize ethical sourcing and responsible manufacturing.

Can I collaborate or become an ambassador?

We’d love to hear from you! Email us at support@barbaefitness.com with your proposal. Please attach all social media handles that you actively have.

Have more questions?

Feel free to contact us at here. We’re happy to help!